RESERVATION AND CANCELLATION POLICY

Policy revised as of November 30th, 2023. This policy applies to all reservations made from that date.

Booking

When booking online, you will be charged the full amount to a credit card.

When booking by phone, an amount equivalent to 25% of your bill will be requested. Payable by credit card.

Modification of a reservation

A modification of the dates of the stay in the same season is possible, and this free of charge, up to 72 hours (3 days) before it. To extend a stay, we will check our availability and do our best to ensure that you can be accommodated.

Cancellation of a reservation & refund

We will issue a partial refund of your reservation depending on the cancellation period:

  • 10% non-refundable as soon as the transaction is authorized to cover the management fees.75% of your reservation will be refunded if you cancel more than one month before the date of your activity with us.

  • 50% of your reservation will be refunded if you cancel between 2 weeks and 2 days (48h) before your activity with us.

No refund if there is a cancellation less than 2 days (48 hours) before the date of your activity with us. In the event that you have only paid the deposit (25%), the balance of the total amount of your invoice will be charged to your credit card.

No refund of a reservation will also be granted in all situations including late arrival or departure before the end.